iSew sellers are independent ateliers. Some pieces are ready to ship, while others may be custom or made-to-order. Always check the product page and store profile for the most specific timing.
Check size, color, quantity, delivery address, and any custom notes before paying. Contact the store quickly if something needs to change.
Ready-to-ship pieces may be returnable if unused and in original condition. Custom and altered pieces may have limited return eligibility unless damaged or incorrect.
Exchange availability depends on stock, size availability, and seller policy. Contact support or the store before sending anything back.
Contact support with your order number, photos of the item, packaging, and the issue. Do this as soon as the order arrives so the seller and support team can review it clearly.
Custom measurements should be confirmed before production. If you are unsure, use the size guide and contact the store before checkout.